Length: 45 minutes; recorded date: May 14, 2026

Eliminate Alarm Call Processing Delays - Give Time Back to Your Telecommunicators

Learn how Hamilton County, Ohio ECC is saving up to 158 hours per month and improving response times with Automated Secure Alarm Protocol (ASAP).

Manual alarm call handling slows response and adds unnecessary workload for telecommunicators. This session will show how leading ECCs are eliminating those inefficiencies.

What You'll Learn:

  • How ASAP Service eliminates 2-8 minute call delays per alarm event and saves Hamilton's telecommunciators 40-158 hours per month
  • The impact ASAP has on reducing telecommunicator stress and burnout

Watch On-Demand
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Andrew Knapp, Director of Communications at Hamilton County, Ohio Emergency Communications Center

 Andrew has over 38 years in public safety having served as a firefighter, EMT, Police Officer, 911 Telecommunicator and manager. He is now the Director of Communications at Hamilton County, Ohio Emergency Communications Center serving 48 municipalities surrounding the City of Cincinnati. Hamilton County employs 60 fulltime telecommunicators, 10 supervisors, 3 training specialists and 10 administrative personnel.

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Karen Carlson, Vice President and General Manager of ASAP Service

Karen is a seasoned leader in public safety and technology integration, specializing in the implementation of critical automated systems. She is a trusted partner in developing and executing impactful initiatives that enhances emergency response and safeguarding communities. She excels in aligning cross-functional teams to develop and execute complex solutions that enhance public safety infrastructure. Karen leverages her expertise in Saas/Cloud platforms, process improvement, and stakeholder collaboration to lead the deployment of cutting-edge alarm protocol programs that support public safety agencies nationwide.